Política de envío

Last Updated: August 14, 2026

Thank you for shopping with Qunaier. This Shipping Policy explains how orders placed through the Qunaier online store are processed, shipped, tracked, and delivered.

Please review this policy before placing an order.

Nothing in this Shipping Policy excludes, restricts, or overrides any mandatory consumer right or remedy that cannot legally be excluded or restricted.

1. Shipping Origin

Qunaier currently fulfills online orders from our fulfillment location in China.

International orders may pass through multiple logistics facilities and logistics providers before reaching their destination.

The logistics provider responsible for final delivery may therefore be different from the provider that originally handled the shipment.

2. Current Shipping Destinations

Qunaier currently supports eligible shipping addresses in:

  • United States;
  • Mexico;
  • Brazil; and
  • Argentina.

Additional countries and regions may be added as our international shipping network expands.

The countries and regions available for selection during checkout determine where Qunaier currently accepts orders.

If a destination cannot be selected during checkout, shipping to that destination is not currently available.

3. Order Processing Time

Orders are normally processed within 2–3 business days after successful payment and order verification.

Processing may include:

  • Payment verification;
  • Fraud and order verification;
  • Product preparation;
  • Quality inspection;
  • Packaging; and
  • Handover to the logistics provider.

Processing time is separate from transportation time.

Orders placed on weekends or public holidays begin processing during the next applicable business period.

If additional information or verification is required before shipment, Qunaier may contact the customer using the contact information provided with the order.

4. Standard Shipping

Standard Shipping is our primary shipping method for regular retail orders.

For our currently supported markets — the United States, Mexico, Brazil, and Argentina — the estimated Standard Shipping transportation time is:

10–20 business days after the order has been processed and handed over to the logistics provider.

This transportation period is separate from the 2–3 business day order-processing period.

Where Standard Shipping is displayed as Free during checkout, no separate Standard Shipping charge will be applied.

Tracking information will be provided where tracking service is available.

5. Other Shipping Methods

Additional shipping methods, including Express Shipping, Economy Shipping, bulk transportation, or other logistics services, may be offered for eligible orders when available.

A shipping method is available only when:

  • It is displayed during checkout; or
  • It is specifically confirmed between Qunaier and the customer for an eligible order.

The applicable shipping charge and estimated transportation time will be displayed or confirmed before the customer agrees to that shipping method.

If a particular shipping method is not displayed during checkout, it is not currently available for that order through the standard online checkout process.

6. Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment.

Depending on the destination and order, Qunaier may offer:

  • Free Standard Shipping;
  • Paid Standard Shipping;
  • Express Shipping;
  • Economy Shipping; or
  • Bulk Shipping.

If a shipping method is displayed as Free during checkout, no separate shipping charge will be applied for that shipping method.

Express, economy, bulk, or other special shipping services may have separate charges where available.

The shipping method and shipping price displayed, selected, and accepted during checkout apply to the applicable order.

7. Estimated Delivery Timeline

For Standard Shipping to our currently supported markets, the normal estimated timeline is:

Order Processing: 2–3 business days

plus

Transportation: 10–20 business days

Processing time and transportation time are separate.

Estimated transportation times are not guaranteed delivery dates.

Actual delivery time may be affected by:

  • Customs clearance;
  • International transportation availability;
  • Flight availability;
  • Local carrier operations;
  • Public holidays;
  • Peak shipping periods;
  • Severe weather;
  • Remote-area delivery;
  • Government or customs inspections;
  • Security inspections;
  • Incorrect or incomplete address information;
  • Carrier disruptions; or
  • Other circumstances outside Qunaier’s reasonable control.

8. Tracking Information

Tracking information will be provided where tracking service is available.

Tracking information may not become active immediately after a shipment is handed to the logistics provider.

International shipments may use multiple logistics providers.

A shipment may therefore:

  • Receive additional tracking information;
  • Change logistics providers;
  • Receive a new local tracking number; or
  • Show temporary gaps in tracking updates.

These situations do not automatically mean that a shipment has been lost.

9. Tracking Updates

Tracking may temporarily stop updating while a shipment is:

  • In international transit;
  • Waiting for transportation;
  • Waiting for a flight;
  • Undergoing customs clearance;
  • Undergoing security inspection;
  • Transferring between logistics providers; or
  • Entering the destination country’s local delivery network.

If you believe that tracking has stopped updating for an unusually long period, contact:

support@qunaier.com

Please include your order number and tracking number where available.

10. Customs Clearance

International shipments may be subject to customs clearance in the destination country or region.

Customs authorities or logistics providers may request additional information from the recipient.

Customers are responsible for providing accurate information reasonably required for customs clearance.

Customs procedures and processing times are controlled by the applicable authorities and are outside Qunaier’s direct control.

Customs processing may affect the estimated delivery time.

11. Import Duties, Taxes, and Customs Clearance

Qunaier currently uses Delivered Duty Paid (DDP) shipping services for eligible international orders.

For orders shipped using our DDP service, applicable import duties, import taxes, and standard customs clearance charges are handled by Qunaier through our logistics provider.

Customers will not be required to pay additional import duties or import taxes upon normal delivery of a DDP shipment.

This applies to standard import duties, import taxes, and customs clearance charges included in the applicable DDP shipping service.

Charges caused by circumstances outside the normal DDP service, including customer-provided incorrect information, customer-requested special services, storage caused by customer delay, refused delivery, or other customer-caused exceptions, may be handled separately where applicable.

If the shipping method for a specific order is subject to different terms, those terms will be clearly disclosed before shipment.

12. Customer Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Before completing an order, please carefully verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, unit, or building number where applicable;
  • City;
  • State, province, or region;
  • Postal or ZIP code;
  • Country;
  • Telephone number; and
  • Email address.

If you discover an error after placing an order, contact:

support@qunaier.com

as soon as possible.

We will make reasonable efforts to correct the information before fulfillment progresses, but changes cannot be guaranteed once fulfillment or shipment has begun.

13. Incorrect or Incomplete Addresses

Qunaier is not responsible for delivery failure caused by materially incorrect or incomplete shipping information supplied by the customer, except where applicable law requires otherwise.

If a shipment is returned because of incorrect or incomplete customer-provided information, the customer may be responsible for the actual cost of reshipment.

Qunaier will contact the customer where reasonably possible to determine the appropriate next step.

14. Failed Delivery Attempts

Customers are responsible for monitoring available tracking information and cooperating with reasonable delivery requirements.

A delivery may fail because:

  • The recipient is unavailable;
  • The carrier cannot access the delivery location;
  • Required delivery information is missing;
  • The recipient fails to respond to the carrier;
  • The customer fails to collect a package after notification; or
  • Other customer-related circumstances prevent delivery.

If a package must be reshipped because of a customer-related failed delivery, the customer may be responsible for the actual reshipping cost, subject to applicable law.

15. Refused Shipments

If a customer refuses delivery without a verified product-related problem or other legally valid reason, the shipment may be returned or otherwise handled by the applicable logistics provider.

Where permitted by applicable law, the customer may be responsible for reasonable shipping costs resulting from an unjustified refusal.

This does not limit customer rights where a product is defective, materially incorrect, materially not as described, or where applicable law provides a right to refuse delivery.

16. Packages Marked as Delivered

If tracking indicates that a package has been delivered but you cannot locate it, please first:

  • Confirm the shipping address on your order;
  • Check your mailbox;
  • Check normal delivery locations;
  • Check parcel lockers where applicable;
  • Check entrances or other safe delivery locations;
  • Ask household members;
  • Check with reception, front desk, or building management where applicable; and
  • Check with neighbors where appropriate.

If the package still cannot be located, contact:

support@qunaier.com

Qunaier may investigate the shipment with the applicable logistics provider before determining a resolution.

A tracking status showing Delivered does not automatically determine the outcome of every claim.

However, a refund will not automatically be issued solely because a customer states that a shipment was not received when available tracking information indicates successful delivery.

Qunaier may review:

  • Tracking information;
  • Carrier records;
  • Delivery evidence;
  • Shipping information;
  • Customer-provided information; and
  • Other relevant circumstances

before determining an appropriate resolution.

17. Lost Shipments

If tracking does not show successful delivery and a shipment appears to be lost, contact:

support@qunaier.com

Qunaier may initiate an investigation with the applicable logistics provider.

If the shipment is confirmed lost, Qunaier will provide an appropriate remedy, which may include:

  • Reshipment;
  • Replacement; or
  • Refund.

18. Damaged Shipments

If a product arrives damaged, the issue must be reported to Qunaier within 7 calendar days after delivery.

Contact:

support@qunaier.com

Please retain:

  • The product;
  • Original packaging;
  • Shipping label; and
  • Relevant packaging materials.

We may request:

  • Clear photographs of the product;
  • Photographs of the packaging;
  • Photographs of the shipping label; and
  • Video evidence where reasonably necessary

to verify the reported damage.

Verified damaged-product claims will be handled according to our Return & Refund Policy.

19. Incorrect or Missing Products

If your order contains:

  • The wrong product;
  • The wrong size or color because of a Qunaier fulfillment error;
  • A missing ordered product; or
  • Missing components,

you must contact Qunaier within 7 calendar days after delivery.

We may request photographs, video, packaging information, shipping-label information, or other reasonable evidence needed to verify the claim.

Verified claims will be handled according to our Return & Refund Policy.

20. Multiple Packages

Orders containing multiple products may occasionally be shipped in separate packages.

Separate packages may:

  • Have different tracking numbers;
  • Use different logistics providers; and
  • Arrive on different dates.

Receiving one package from a multi-package order does not necessarily mean that the remaining products are missing.

Please review all available tracking information before reporting missing products.

21. 24-Hour Order Cancellation Period

Customers may request cancellation within 24 hours after placing an order, provided the order has not already been shipped.

If an order has already been shipped before the 24-hour cancellation period expires, it can no longer be cancelled.

After the 24-hour cancellation period, cancellation is not guaranteed.

If fulfillment has not progressed too far, Qunaier may still attempt to accommodate a cancellation request, but this depends on the actual fulfillment status of the order.

Once an order has been shipped, it cannot be cancelled.

After delivery, any eligible return must follow our 7-day Return & Refund Policy.

To request cancellation, contact:

support@qunaier.com

as soon as possible and include your order number.

22. Order Changes

If you need to change:

  • Shipping information;
  • Recipient information;
  • Product selection; or
  • Other order information,

contact:

support@qunaier.com

as soon as possible.

We will make reasonable efforts to accommodate changes before fulfillment progresses.

Changes cannot be guaranteed once an order has entered fulfillment or has been shipped.

23. Remote Areas

Certain remote, restricted, or difficult-to-service destinations may require:

  • Additional transportation time;
  • A different logistics provider;
  • Additional shipping charges; or
  • Alternative delivery arrangements.

If Qunaier cannot reasonably deliver an order to the address provided, we will contact the customer regarding available options.

24. Delivery Delays

International shipping may occasionally experience delays outside Qunaier’s reasonable control.

Potential causes include:

  • Customs delays;
  • Carrier disruptions;
  • Transportation shortages;
  • Flight delays;
  • Severe weather;
  • Natural disasters;
  • Public holidays;
  • Government actions;
  • Security inspections;
  • Strikes;
  • Peak-season congestion; or
  • Other extraordinary circumstances.

A delay alone does not automatically mean that a shipment is lost.

If your order is materially delayed, contact:

support@qunaier.com

We will review the available tracking information and assist with the shipment where reasonably possible.

25. Shipping Restrictions

Certain products, destinations, or addresses may be subject to shipping restrictions.

Qunaier may decline or cancel an order where:

  • The destination cannot legally or reasonably be served;
  • A logistics provider refuses the shipment;
  • The product is restricted for the destination;
  • Required customs information cannot be obtained;
  • The address cannot reasonably be validated; or
  • Other circumstances materially prevent lawful fulfillment.

If Qunaier cancels a paid order for one of these reasons, the applicable amount collected for the cancelled order will be refunded.

26. Economy and Bulk Shipping

Economy or bulk shipping may be offered for eligible wholesale, high-volume, or high-weight orders when such a service is available.

Depending on the order, these arrangements may use:

  • Economy transportation;
  • Air freight;
  • Sea freight;
  • Consolidated transportation; or
  • Other suitable logistics services.

Economy and bulk shipping may have different:

  • Minimum order requirements;
  • Shipping charges;
  • Transportation times;
  • Tracking arrangements; and
  • Delivery conditions.

Such a service applies only when it is displayed during checkout or specifically agreed between Qunaier and the customer before shipment.

27. Changes to Shipping Destinations and Methods

Qunaier may add, remove, or modify:

  • Shipping destinations;
  • Shipping methods;
  • Logistics providers;
  • Shipping rates;
  • Estimated transportation times; or
  • Shipping eligibility requirements

for future orders.

The shipping method, charge, and applicable information displayed and accepted during checkout for a particular order will apply to that purchase, subject to applicable law.

28. Return Shipping

Shipping associated with product returns is governed by our Return & Refund Policy.

For customer-reason returns, including incorrect size selection, personal preference, or change of mind, the customer is responsible for arranging and paying for return shipping.

For verified Qunaier fulfillment errors, product defects, or shipping damage, Qunaier will bear reasonable costs associated with the approved remedy.

All returns require prior authorization.

Do not return products without receiving return instructions from Qunaier.

29. Customer Support

For shipping, tracking, delivery, customs, damaged shipments, missing products, order changes, or cancellation questions, contact:

Qunaier Customer Support
Email: support@qunaier.com
Website: https://qunaier.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer inquiries within 12 hours during business days.

Messages received outside business hours will be reviewed during the next applicable business period.

For order-related inquiries, please include your order number and tracking number, where available.

30. Mandatory Consumer Rights

Qunaier serves customers in multiple countries and regions.

Nothing in this Shipping Policy excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded or restricted.

If mandatory applicable law provides rights that are more favorable than a provision of this Shipping Policy, the applicable mandatory legal requirement will govern.