CUSTOMER CARE
Frequently Asked Questions
Helpful information before you place an order.
How do I choose my size?
Use the measurements shown on our Size Guide and check any product-specific fit notes. If you need help, contact support@qunaier.com before ordering.
How long does order processing take?
Order processing takes 2–3 business days.
How long does standard shipping take?
Standard shipping takes 10–20 business days after the order has been processed and shipped.
Can I cancel my order?
You may request cancellation within 24 hours after order placement, provided the order has not already shipped. Contact support@qunaier.com as soon as possible and include your order number.
What is your return window?
Eligible return requests must be submitted within 7 calendar days after delivery. Please review the Return & Refund Policy and contact support@qunaier.com before sending an item back.
How can I track my order?
Use the tracking link in your shipping confirmation email, or sign in at account.qunaier.com to review available order information. For help, contact support@qunaier.com.
What payment methods are accepted?
Available payment methods are shown securely at checkout.
Will I need to pay import duties or taxes when my order arrives?
For orders shipped using Qunaier's DDP shipping service, applicable import duties, import taxes, and standard customs clearance charges are handled by Qunaier through our logistics provider. You should not normally be required to pay additional import duties or import taxes upon delivery. If you receive an unexpected payment request, please contact support@qunaier.com before making payment.
How can I contact customer support?
Email Qunaier Customer Support at support@qunaier.com.