Termos de serviço

Last Updated: August 14, 2026

Welcome to Qunaier.

These Terms of Service (“Terms”) govern your access to and use of the Qunaier website, online store, customer accounts, products, services, and related features.

The Qunaier online store is operated by 新乡市刃祥服装有限公司, a limited liability company registered in the People’s Republic of China.

Throughout these Terms, “Qunaier,” “we,” “us,” and “our” refer to the operator of the Qunaier online store. “You” and “your” refer to visitors, customers, and users of our website.

By accessing our website, creating a customer account, or placing an order, you agree to these Terms and the policies incorporated into them.

Nothing in these Terms excludes, restricts, or overrides any mandatory consumer right or remedy that cannot legally be excluded or restricted.

1. Online Store Terms

You may use this website and our services only for lawful purposes.

You may not use our website, products, customer accounts, payment systems, return procedures, refund procedures, or other services for fraudulent, abusive, unauthorized, or unlawful purposes.

You may not attempt to interfere with the security, integrity, availability, or normal operation of the website.

2. Product Information

We make reasonable efforts to display and describe our products accurately.

Product information may include:

• Images;
• Videos;
• Colors;
• Materials;
• Measurements;
• Size information;
• Product features;
• Specifications; and
• Other descriptive information.

Customers are responsible for reviewing the applicable product information before placing an order.

3. Product Images and Variations

Actual product appearance may vary slightly because of:

• Photography;
• Lighting;
• Screen settings;
• Display technology;
• Manufacturing tolerances; or
• Reasonable production variations.

Minor variations that do not materially affect normal use or make a product materially different from its description do not automatically constitute a defect.

Nothing in this section limits mandatory consumer rights.

4. Measurements and Sizing

Customers are responsible for reviewing available size information before ordering.

Personal fit preferences, foot shape, body shape, measurement methods, and differences between regional sizing systems may affect fit.

If a customer selects the wrong size, an eligible return or exchange may be requested within 7 calendar days after delivery.

For a size-related return or exchange caused by the customer’s selection, the customer is responsible for applicable return shipping costs.

Please review our Return & Refund Policy for complete requirements.

5. Product Availability

All products and variants are subject to availability.

Adding a product to your shopping cart does not reserve inventory.

We may:

• Add products;
• Remove products;
• Discontinue products;
• Change available variants; or
• Limit quantities

where reasonably necessary.

If a product becomes unavailable after an order has been placed, we may contact the customer regarding an alternative, partial fulfillment, cancellation, or refund.

6. Prices

Product prices may vary according to:

• Product;
• Variant;
• Market;
• Currency;
• Promotion;
• Sales campaign; or
• Other applicable commercial factors.

The price displayed and accepted during checkout applies to the applicable purchase.

Where a clear technical, typographical, or pricing error occurs, Qunaier may correct the error to the extent permitted by applicable law.

If a material pricing error affects an order that has already been placed, we may contact the customer before fulfillment.

7. Currency

Prices may be displayed or processed in different currencies depending on the market and available payment configuration.

Banks, card issuers, and payment providers may apply:

• Currency conversion;
• Foreign transaction fees;
• International transaction fees; or
• Other financial-service charges.

Charges independently imposed by a customer’s financial institution are outside Qunaier’s control.

8. Orders

Submitting an order constitutes an offer to purchase the selected products.

An order confirmation does not necessarily mean that fulfillment has begun.

Qunaier may decline or cancel an order for legitimate reasons, including:

• Product unavailability;
• Payment authorization failure;
• Suspected fraud;
• Material pricing or technical errors;
• Incorrect or incomplete customer information;
• Shipping restrictions;
• Customs restrictions; or
• Other circumstances that reasonably prevent lawful fulfillment.

If Qunaier cancels a paid order, the applicable amount collected for the cancelled order will be refunded.

9. Order Processing Time

Orders are normally processed within 2–3 business days after successful payment and order verification.

Order processing may include:

• Payment verification;
• Fraud screening;
• Order verification;
• Product preparation;
• Quality inspection;
• Packaging; and
• Handover to the logistics provider.

Processing time is separate from transportation time.

Orders placed on weekends or public holidays begin processing during the next applicable business period.

10. Shipping Origin

Qunaier currently fulfills online orders from China.

International shipments may pass through multiple logistics facilities and logistics providers before reaching the destination.

The logistics provider responsible for final delivery may therefore differ from the provider originally handling the shipment.

11. Current Shipping Destinations

Qunaier currently supports eligible addresses in:

• United States;
• Mexico;
• Brazil; and
• Argentina.

Additional countries and regions may be added as our international shipping network expands.

The destinations available during checkout determine where Qunaier currently accepts orders.

12. Standard Shipping Time

For our currently supported markets — the United States, Mexico, Brazil, and Argentina — the estimated Standard Shipping transportation time is:

10–20 business days after order processing and handover to the logistics provider.

This 10–20 business day transportation estimate is separate from the 2–3 business day order-processing period.

Delivery estimates are not guaranteed delivery dates.

Actual delivery time may be affected by customs clearance, transportation availability, local carrier operations, public holidays, severe weather, remote-area delivery, government inspections, or other circumstances outside our reasonable control.

Please review our Shipping Policy for complete shipping information.

13. Shipping Charges

Available shipping methods and applicable shipping charges are displayed during checkout before payment.

If a shipping method is displayed as Free, no separate shipping charge will be applied for that shipping method.

The shipping method and shipping price selected and accepted during checkout apply to the applicable order.

14. Tracking

Tracking information will be provided where tracking service is available.

International shipments may be handled by multiple logistics providers.

Tracking information may not become active immediately after shipment, and temporary gaps in tracking do not necessarily mean that a shipment has been lost.

15. Customs Clearance

International shipments may be subject to customs clearance in the destination country or region.

Customers are responsible for providing accurate information reasonably required for customs clearance.

Customs processing is controlled by the applicable authorities and may affect delivery time.

16. Customs, Import Duties, and Taxes

Qunaier uses Delivered Duty Paid (DDP) shipping services for eligible international orders.

For orders shipped under DDP, Qunaier arranges the applicable import customs process through its logistics provider and bears the standard import duties, import taxes, and customs clearance charges included in that DDP service.

Customers will not be required to pay additional import duties or import taxes upon normal delivery of a DDP shipment.

Customers remain responsible for providing complete and accurate information reasonably required for delivery and customs processing.

Additional costs resulting from incorrect customer-provided information, refusal of delivery, failure to cooperate with reasonable customs or carrier requirements, or customer-requested special services may be charged separately where permitted by applicable law.

17. Customer Information

Customers are responsible for providing complete and accurate information when placing an order, including:

• Recipient name;
• Shipping address;
• Apartment or unit information where applicable;
• City;
• State, province, or region;
• Postal or ZIP code;
• Country;
• Telephone number;
• Email address; and
• Other information reasonably required for fulfillment or delivery.

If you discover an error after placing an order, contact:

support@qunaier.com

as soon as possible.

We will make reasonable efforts to correct the information before fulfillment progresses, but changes cannot be guaranteed.

18. Incorrect or Incomplete Shipping Information

Qunaier is not responsible for delivery failure caused by materially incorrect or incomplete shipping information supplied by the customer, except where applicable law requires otherwise.

If a shipment is returned because of customer-provided address information, the customer may be responsible for the actual cost of reshipment.

19. Payment

Orders must be paid using a payment method available during checkout.

Payments may be processed by third-party payment providers.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment authorization may be declined or subject to additional verification by the applicable payment provider or financial institution.

20. Fraud Prevention

Orders may be subject to fraud screening or additional verification.

Qunaier may delay, review, or cancel a transaction presenting material indicators of:

• Unauthorized payment;
• Identity misuse;
• Fraud;
• Manipulated information; or
• Other suspicious activity.

Where reasonably necessary, we may request additional information before fulfillment.

21. 7-Day Return Period

Eligible return requests must be submitted within 7 calendar days after delivery.

The return period begins on the date the applicable product is shown as delivered.

Weekends and public holidays do not extend this 7-calendar-day period unless applicable law requires otherwise.

All returns require prior authorization.

Customers must contact:

support@qunaier.com

before sending a product back.

Please review our Return & Refund Policy for complete return requirements.

22. Customer-Reason Returns

Eligible returns may be accepted within the 7-day return period for customer reasons including:

• Selecting the wrong size;
• Selecting the wrong color;
• Selecting the wrong product;
• Changing your mind;
• Personal fit preference;
• Personal style preference; or
• No longer wanting the product.

For customer-reason returns, the customer is responsible for arranging and paying for return shipping.

Returned products must satisfy the eligibility requirements stated in our Return & Refund Policy.

23. Exchanges

Eligible exchange requests must be submitted within 7 calendar days after delivery.

Exchanges are subject to product availability.

For an exchange caused by customer size selection, product selection, color selection, or personal preference, the customer is responsible for applicable return shipping costs.

For an exchange resulting from a verified Qunaier error or product defect, Qunaier will bear reasonable costs associated with the approved remedy.

24. Damaged, Defective, Incorrect, or Missing Products

Claims involving:

• Product damage;
• Manufacturing defects;
• Incorrect products;
• Incorrect size or color caused by Qunaier;
• Missing products; or
• Missing components

must be reported within 7 calendar days after delivery.

Qunaier may require reasonable supporting evidence, including:

• Photographs;
• Video;
• Packaging information;
• Shipping-label photographs; and
• Order information.

For a verified Qunaier error, defect, or shipping damage, Qunaier will bear reasonable costs associated with the approved remedy.

25. Refund Without Return

A refund request does not automatically entitle a customer to keep the product and receive a refund.

A refund without return is available only when:

1. The customer contacts Qunaier;
2. Qunaier reviews the claim and supporting evidence;
3. Qunaier determines that a refund without return is an appropriate resolution; and
4. Qunaier and the customer agree that returning the product is unnecessary.

A customer cannot unilaterally require a refund without returning the product.

Please review our Return & Refund Policy for complete refund-without-return rules.

26. Return Shipping

For customer-reason returns, the customer is responsible for arranging and paying for return shipping.

For verified:

• Product defects;
• Shipping damage;
• Incorrect products;
• Incorrect size or color caused by Qunaier; or
• Other Qunaier fulfillment errors,

Qunaier will bear reasonable return, replacement, or reshipment costs associated with the approved remedy.

27. Restocking Fees

Qunaier does not charge a restocking fee for an eligible authorized return.

Customer-paid return shipping for customer-reason returns is separate from a restocking fee and remains the customer’s responsibility.

28. Return Inspection

After an authorized return is delivered to the designated return location, Qunaier will normally inspect the returned product within 3 business days.

We will determine whether the returned product satisfies the applicable return requirements and notify the customer of the result.

29. Refund Processing

After a refund is approved, Qunaier will submit the approved refund to the customer’s original payment method within 5 business days.

The customer’s bank, card issuer, payment provider, or financial institution may require additional processing time after Qunaier submits the refund.

This external processing time is outside Qunaier’s control.

30. 24-Hour Order Cancellation Period

Customers may request cancellation within 24 hours after placing an order, provided the order has not already been shipped.

If an order has already been shipped before the 24-hour cancellation period expires, the order can no longer be cancelled.

After the 24-hour cancellation period, cancellation is not guaranteed.

If fulfillment has not progressed too far, Qunaier may still attempt to accommodate a cancellation request, but this depends on the actual fulfillment status of the order.

Once an order has been shipped, it cannot be cancelled.

After delivery, any eligible return must follow our 7-day Return & Refund Policy.

To request cancellation, contact:

support@qunaier.com

as soon as possible and include your order number.

31. Failed or Refused Delivery

Customers are responsible for monitoring available tracking information and cooperating with reasonable delivery requirements.

If delivery fails because of:

• Incorrect customer-provided information;
• Recipient unavailability;
• Failure to collect a package;
• Failure to cooperate with reasonable carrier requirements; or
• Unjustified refusal of delivery,

the customer may be responsible for reasonable costs resulting from reshipment or return, subject to applicable law.

32. Packages Marked as Delivered

If tracking indicates successful delivery but the customer cannot locate the package, the customer should promptly contact Qunaier.

Qunaier may investigate the shipment using:

• Tracking information;
• Carrier records;
• Delivery evidence;
• Shipping information; and
• Other relevant circumstances.

A refund will not automatically be issued solely because a customer states that a package was not received when tracking indicates successful delivery.

33. Lost Shipments

If a shipment does not show successful delivery and appears to be lost, Qunaier may investigate the shipment with the applicable logistics provider.

If the shipment is confirmed lost, Qunaier will provide an appropriate remedy, which may include:

• Reshipment;
• Replacement; or
• Refund.

34. Payment Disputes and Chargebacks

If you experience a problem with an order, please contact Qunaier Customer Support so we can investigate and attempt to resolve the issue.

Nothing in these Terms prevents customers from exercising lawful rights through their card issuer, payment provider, or applicable consumer protection law.

Where a payment dispute or chargeback occurs, Qunaier may provide relevant evidence to the payment provider or financial institution, including:

• Order records;
• Transaction information;
• Product information;
• Tracking records;
• Proof of delivery;
• Customer communications;
• Return records;
• Refund records; and
• Applicable policies.

35. Fraudulent or Abusive Claims

Fraudulent, deceptive, or abusive conduct is prohibited.

This includes:

• Falsified or manipulated evidence;
• Returning a product different from the product purchased;
• Deliberately damaging a product;
• False package-content claims;
• Duplicate refund claims;
• Abuse of return procedures;
• Abuse of refund procedures;
• Unauthorized payment activity; or
• Fraudulent payment disputes.

Where permitted by law, relevant records may be provided to payment providers, financial institutions, logistics providers, fraud-prevention providers, dispute-resolution providers, or competent authorities.

36. Intellectual Property

The Qunaier name, trademarks, logos, original website content, graphics, photographs owned or licensed by us, product presentation, text, and other proprietary materials may be protected by applicable intellectual property laws.

Unless authorized or otherwise permitted by applicable law, users may not reproduce, distribute, modify, publish, sell, commercially exploit, or misrepresent ownership of protected Qunaier content.

37. Third-Party Services

Qunaier may use third-party providers for:

• Payment processing;
• Fraud prevention;
• Shipping and logistics;
• Customer accounts;
• Email;
• Analytics;
• Translation; and
• Other ecommerce functions.

Third-party services may be governed by their own terms and privacy practices.

38. Privacy

The collection, use, disclosure, and protection of personal information are governed by our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy for additional information.

39. Limitation of Liability

To the fullest extent permitted by applicable law, Qunaier will not be liable for indirect, incidental, special, punitive, or consequential losses where such liability may lawfully be excluded or limited.

Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited.

40. Mandatory Consumer Rights

Qunaier serves customers in multiple countries and regions.

Nothing in these Terms excludes, restricts, or overrides any consumer right or remedy that cannot legally be excluded or restricted.

If mandatory applicable law provides rights that are more favorable than a provision of these Terms, the applicable mandatory legal requirement will govern.

41. Changes to These Terms

Qunaier may update these Terms to reflect changes in our:

• Business;
• Website;
• Services;
• Policies;
• Technology; or
• Applicable requirements.

The current version will be published on our website together with its latest update date.

42. Website Operator

The Qunaier online store is operated by:

Legal Business Name: 新乡市刃祥服装有限公司
Business Type: Limited Liability Company
Country of Registration: People’s Republic of China
Brand: Qunaier
Website: https://qunaier.com
Customer Support Email: support@qunaier.com

Qunaier is the commercial brand used for products and online retail services offered through this website.

43. Customer Support

For questions regarding products, orders, payments, shipping, tracking, cancellations, returns, exchanges, refunds, or other customer service matters, contact:

Qunaier Customer Support
Email: support@qunaier.com
Website: https://qunaier.com

Customer Service Hours:
Monday–Friday
9:00 AM–6:00 PM China Standard Time (UTC+8)

We aim to respond to customer inquiries within 12 hours during business days.

Messages received outside business hours will be reviewed during the next applicable business period.

For order-related inquiries, please include your order number whenever possible.